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Orders & Shipping

INFORMATION ON ITEMS

For each item, we provide pictures and description containing all the relevant details.
In order to have further details on the item and its wearability, customers can write an email to info@cromantica.com

ORDERS PROCESSING

CROMANTICA.COM reserves the right to refuse an order in the case in which CROMANTICA.COM does not obtain the approval from customer’s bank. Once an order made of available items has been placed, the order and any other information provided cannot be changed. Orders placed separately will be dispatched separately.
CROMANTICA.COM reserves the right to delay any shipment in case CROMANTICA.COM cannot properly process orders due to any reasonable causes that are irrelevant to CROMANTICA.COM’s control. Please note that during seasonal sales and promotional sales, delays can occur in the order’s processing. CROMANTICA.COM reserves the right to refuse to process orders and/or service in any moment.

ORDERS STATUS

In the Order secrtion, by logging into the personal area, and by clicking on each order, the tracking number will be visible. 
CROMANTICA.COM suggests customers to visit TNT Exspress website in order to monitor the status of the order.

PROMOTIONAL CODES

Customers who receive a PROMO CODE through newsletter, social network or an authorized website, can insert the PROMO CODE in the personal area at the checkout page.
Each PROMO CODE has a specific duration that cannot be estended and it can be used just one time.

Returns

For returns or reports write to Cromantica.com, you will be contacted in 24 H.

– You have 30 days from the shipping date to return your purchase from Cromantica.com FREE OF CHARGE. The garment must be intact, with original label and box with double adhesive tape specifically for the return.

SWIMWEAR : You have 30 days from the shipping date to return your purchase from Cromantica.com FREE OF CHARGE. The garment must be intact, with hygienic adhesive, label and original box with double adhesive tape specifically for the return.

Shipment & delivery

SHIPPING METHODS

CROMANTICA.COM delivers parcels via TNT Exspress. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. Also the invoice will show the amount of each item purchased.

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement.

The amount of the transactions made by credit cards or via Paypal will be settled only when processing the order.

Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

DELIVERY TIME

CROMANTICA.COM processes orders in Italy, Savigliano (CN) from Monday to Friday. CROMANTICA.COM processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday will be processed the following Monday.
CROMANTICA.COM ships parcels via TNT Exspress. CROMANTICA.COM can not be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to CROMANTICA.COM’s control.


SHIPPING COSTS

Shipping costs for each specific geographic area are listed below.


Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the order to be refunded.
 
ITALY – FREE SHIPPING

EUROPEAN COUNTRIES – Shipping costs: €20. FREE SHIPPING for orders over €300

Countries included: member countries of the EU Albania, Andora, Austria, Belgium, Belarus, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

 REST OF THE WORLD – Shipping costs: €30. FREE SHIPPING for orders over €600

Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the courier service, according to the process recommended by the courier service itself.

SHIPMENT TRACKING

When the order will be given to the courier service, customers will receive an email from TNT Exspress provieni the tracking number (AWB) related to the order.
In order to monitor the status of the order, customers may visit TNT Exspress official website https://www.tnt.com and insert the AWB number in the specific area “Track Your Shipment”.

SHIPMENT INSURANCE

CROMANTICA.com insures each shipment from theft and accidental damages at no extra costs for customers.
Once the parcel reaches the final destination, the merchandise is no longer covered by such insurance.

DELIVERY

At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.

CROMANTICA.COM carefully seals up the parcels with a customized tape with CROMANTICA.COM logo.


If the customer receives a parcel that has been opened by Customs or by the courier service for authorized inspections, the parcel will be closed with a tape as a warranty seal.


If the parcel appears damaged, or the tape not undamaged, the customer is kindly invited at the time of signature for parcel receipt to add the note “Received unchecked”, or to refuse the delivery of the parcel.

In case the parcel will result damaged, customers are kindly invited to open a claim with the local TNT office and promptly contact CROMANTICA.COM at the e-mail address info@cromantica.com.


If the parcel is not appear intact and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently CROMANTICA.COM will not accept any related claim.

FAILED DELIVERY

By placing an order, the customer establish a commercial relationship with CROMANTICA.COM and he is commited to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender CROMANTICA.COM in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.